Program Overview

Program Overview

See FAQs for key program changes!

Pioneer Rewards awards you for your hard work. Earn rewards for selling new-to-3M business. It’s as easy as that!



Program Summary

Start nominations easily with our mobile-friendly interface. Track your progress and add products to move toward your goal. Once you hit the sales target, you’ll get quarterly rewards based on your total sales.

The Pioneer Rewards Program recognizes Distributor Sales Representatives for generating new-to-3M business. Reward is based on 12 months of new business sales. Payment amounts are set out in the Distributor’s 3M ISMC merchandising plan.

Check out the FAQs below for details on Pioneer Rewards rules and guidelines.

FAQ's

RETIREMENT OF PIONEER REWARDS PROGRAM – 10/31/19

Payment Timing.

• Q3 payment has been delayed. Payment should be received by mid-January and will include rewards for sales that were tracked in the system after the typical quarter-end cut-off of 9/30.
• Q4 payment will be processed with the typical quarterly timing; DSRs and certified specialists should receive these payments about 6 weeks after quarter end for amounts in the system as of 12/31.
• If you log in to the site and see a pop-up modal asking you to provide your SSN, please do so to ensure you will be paid in the next quarterly payment.


Pioneer Rewards retired effective 10/31/19.

After a long, successful run, Pioneer Rewards is being replaced. October 31, 2019 is the last day to enter nominations in the current program. There will be a new program for new-to-3M business from November 1, 2019 through 2020. Stay tuned for details to be announced later this quarter.

We will track and pay 12 months sales on products validated as new business for all Pioneer Rewards nominations that are submitted before 10/31/2019.

Please see the FAQs below for important information on nomination submission, status, tracking and payouts in the current Pioneer Rewards program.

We thank you for your support of 3M through this popular program!

Please note we have made some updates to our 3M Pioneer Rewards Program Terms and Conditions, effective from October 3, 2019, to include language about this transition. You can read the full Terms here. Continued participation in Pioneer Rewards, entering or updating a nomination constitutes acceptance of the updated Terms.

STAY TUNED!! We will soon be announcing a new interim incentive program to reward your efforts on continuing to sell new-to-3M business starting with November 2019 sales.

Key notes:
• October 31, 2019 is the last day to enter nominations in the system.
• October 31, 2019 is the last day to add products to nominations.
• We will track and pay 12 months sales for nominations that are accepted with products validated as new business.
• If you log in to the site and see a pop-up modal asking you to provide your SSN, please do so to ensure you will be paid in the next quarterly payment.

After a full analysis of the program’s capabilities, efficiencies, and challenges, we have determined that the program is no longer sustainable.

The site will be retired effective October 31, 2019. October 31 is the last day nominations may be entered into my3Mrewards.

Nominations in the system by the cutoff date and approved will be tracked for the full 12-month effective period of the nomination.

If you are unable to submit your nomination because you can’t find your end user, please see the instructions in the below FAQ “I can’t find my end user – how can I enter my nomination?”

The new program will be effective for new-to-3M business from November 1, 2019 through 2020. Later this quarter, we will share the program details, as well as the process for how you’ll submit new-to-3M business for validation in the new program.

We will share the details of the new program later this quarter. If new sales have occurred before the new program processes are implemented, you can retroactively nominate sales from November 2019 forward.

Initial payments after the October 31, 2019 program retirement will be made using the same process as today – any unpaid amounts owed will be loaded onto your my3Mrewards debit card.

We will provide further detailed communication if the payment process changes in the future.

Q3 and Q4 payment will be made based on the sales in the system at the time of those quarterly cut-off under standard payment processes and timelines.

We will continue to track sales in the system after those cut-off dates and will communicate if there are future changes to the payout process.

Through October 31, 2019, you can nominate any sales that have a sale month October 2019 or prior. No future sales can be included in the nomination.

If you can’t find your end user, complete the Help form and select the option “I can’t find my End User.” Please provide the end user name and full address as it appears in the ship-to address on the invoice.

Our Pioneer Rewards help team will investigate to determine if the end user is populated on the website; they will provide guidance for finding the end user so that you can complete your nomination submission in the system.

If the end user is not populated on the website:
• Until October 18, 2019, the Pioneer Rewards help team will manually add the end user. Once the end user has been manually added, they will let you know to submit the nomination in the my3Mrewards system. The nomination will need to be submitted by the October 31 deadline.

• From October 19 to October 31, 2019, the Pioneer Rewards help team will provide a template spreadsheet for you to complete. You can provide the end user and product details in the spreadsheet and email the completed document to my3mrewards-help@mmm.com by end of day October 31, 2019.

For any nominations currently in the my3Mrewards system, you can continue to add products until October 31, 2019 as long as these additions are made during the first 10 months of the nomination’s 12-month effective period.

No products can be added to nominations after October 31, 2019.

In the my3Mrewards system, a nomination remains in Pending status if any products on the nomination are in Pending status. Even if the nomination is in Pending status, products on the nomination in Approved status will track sales and payout will be made on Approved products.

With the retirement of Pioneer Rewards, we will ensure all products entered on nominations in the system by the October 31, 2019 end date are in either Approved or Rejected status. This review may occur after October 31, 2019. All Approved products on the nomination will have sales tracked for the full 12-month effective period of the nomination.

Although no new nominations may be submitted after 10/31/19, DSRs and certified specialists will continue to have access to the my3Mrewards site through the end of the year to see their nomination information, including continuing sales tracking adjustments and quarterly payout amounts. When the site is no longer available, we will provide further detailed communication.

We are continuing to resolve systemic issues that cause sales discrepancies. If you have already submitted a help ticket, our Pioneer Rewards help team has the nomination under review.

If you have not previously submitted a help ticket, please complete the Help form and select the option “My sales are not tracking correctly.” Please provide the nomination # (PR#) impacted and a detailed explanation of what product(s) are missing sales.

This submission will trigger an investigation. Be sure to include your nomination number and provide the customer invoice number(s) and product details (3M Material ID and/or UPC and expected sales) for products that are missing sales.

We will investigate and work with you to ensure we record and pay the full 12 months sales on new-to-3M nominations.

Pioneer Rewards Program Overview

The Distributor sales representative (DSR) or certified specialist must play the lead role in the development and implementation of the new business. If 3M provides the closure of the sale, Pioneer Rewards will not be paid.

Participating DSRs must be employees of participating Distributors and shall not be considered employees of 3M for any purpose.
Distributor sales representatives and certified specialists who leave Distributor employment before payout of any Pioneer Reward will forfeit their reward.

Nominations are required to be submitted within 2 months of the first customer invoice.
-Calculated: Sale Month + 2 Months (i.e. February sale = April 30th entry deadline)

Sales are tracked for twelve (12) months from the nomination start month, which is the month of the first sale.

Rewards payments begin once a nomination results in sales over the threshold sales during the relevant period. For nominations submitted on or after March 1, 2018 the threshold sales level is $10,000. For nominations submitted prior to March 1, 2018 the threshold sales level is $5,000. This change is based on the date the nomination is submitted, regardless of nomination start date. The start date is based on the date of the first sale on the nomination.

More than one qualifying product can be eligible at an end user ship-to.

Prior to October 31, 2019, new products can be added to an existing nomination until 2 months before the 12-month end date.

Pioneer Reward is based on customer ship-to location. Each nomination must indicate the customer ship-to location and only one customer location can be listed per nomination.

Reward will be based upon Distributor cost, not Distributor selling price.

Distributor must provide qualified Point of Sale (POS) data within requirements to participate.

3M reserves the right to reject any nomination if eligibility verification cannot be substantiated by the customer and 3M Sales Representative.

3M reserves the right to limit the maximum payout amount to a Distributor sales representative to $200,000.

Distributor sales representatives will receive payment following calendar quarter end for nominations with sales-to-that-date that exceed the $10,000 minimum threshold for nominations submitted on or after March 1, 2018. The sales threshold is $5,000 for nominations submitted before this date.

If a distributor sales representative waits until the third month after the nomination close date or later, a request to reopen the nomination will not be honored.

Distributor sales representatives or certified specialists who leave Distributor employment before payout will forfeit any unpaid reward.

The requirement for the nomination to have a minimum of $500 in sales within 2 months of nomination submission has been removed in 2018.

3M reserves the right to modify or terminate this Program, in whole or in part, at any time.

New business is defined as an end using account or product appearing for the first time on Distributor submitted 3M POS report. Sales to the specific end user must be traceable through the Distributor’s POS data to qualify. 3M will verify that the business is truly new-to-3M for the specific customer.

Sale of 3M product within the past 12 months by any other 3M Distributor disqualifies that end using account or product as a new.

Nominations are required to be submitted within 2 months of the first customer invoice. If not submitted within the allowed 2 months, any sale within a 12 month period is considered sales history that will disqualify the nomination as new business.

3M reserves the right to reject any nomination if eligibility verification cannot be substantiated by the customer and 3M Sales Representative.

Distributor sales representative must submit a Pioneer Rewards Nomination to 3M electronically via my3Mrewards.3m.com.

Nominations are required to be submitted within 2 months of the first customer invoice.
-Calculated: Sale Month + 2 Months (i.e. February sale = April 30th entry deadline)

Distributor must provide qualified Point of Sale (POS) data within requirements to participate.

How much you earn will depend on the amount of new-to-3M sales and the Distributor’s merchandising plan. Once sales are verified for a nomination using POS the Distributor provides, the Distributor sales representative can start earning as soon as sales exceed $10,000 for nominations submitted on or after March 1, 2018 ($5,000 for earlier-submitted nominations).

For example:
For a merchandising plan with a 6% payout to a Distributor sales representative, the sales representative could earn any amount on a particular nomination. For a nomination submitted in March 2018:

SalesReward
$10,000$600
$25,000$1,500
$50,000$3,000
$100,000$6,000

Remember that a Distributor sales representative can have multiple nominations active at the same time. With the example of the 6% sales representative payout percentage and the $5,000 sales threshold (nominations submitted prior to March 1, 2018), see illustration below:

3M reserves the right to limit the maximum payout amount to a Distributor sales representative to $200,000.

3M reserves the right to reduce Pioneer payments or request repayment from a Distributor or Distributor sales representative should an audit uncover an inappropriate or erroneous payment.

The following are not eligible for Pioneer Rewards:

  • Sales to customers who are not consuming End Users. Pioneer Rewards are not available for customers who resell product, such as Distributor, Wholesaler, Converter, Repackager, etc.
  • Product substitution in existing applications
  • Volume growth of an existing product used by a customer on newly acquired capacity, (i.e. new application for another new line, new press, etc.)
  • Sales to any Federal Government entity
  • Internet-only Sales that are not identified, developed, and closed by the DSR
  • Sales outside of the continental United States

Select 3M-Matic™ packaging equipment sold by 3M authorized distributors are eligible for Pioneer Rewards (subject to applicable terms, conditions, and requirements). 3M reserves the right, however, to reject or disallow Pioneer Rewards nominations for 3M-Matic™ packaging equipment sold without an accompanying 3M Systems Tape Agreement.

Products that are excluded include:

  • 3M-Matic™ Random Case Sealer 7000r & 7000r3 High Speed Pro, 3M-Matic™ Case Sealer 8000af & 8000af3, 3M-Matic™ Modified Case Sealers
  • 3M-Matic™ accessories
  • Private label floor pads, hand pads, and utility pads
  • Fall protection, gas & vapor respirators, positive pressure respirators, and protective coverall
  • First Responder (FR) products, as well as revenues from unforeseen world events or natural disasters

    3M reserves the right to disallow products with deviated pricing from any Pioneer Rewards consideration.

    3M reserves the right to reject any nomination if eligibility verification cannot be substantiated by the customer and 3M Sales Representative.

Nominations

A nomination is active throughout a 12 month period. This is a rolling 12 month period and is not based on a calendar year; therefore, nominations may be submitted to begin every month of the year.

For example, a nomination with a first sale in August will have Pioneer Rewards sales tracked from August through July.

The nomination start date initially is the month it is submitted. When verifying the POS data, the system will auto adjust the nomination start date to be based on the first customer sale date. A nomination start date ultimately will be the 1st day of the month of customer sale. Note that nominations must be submitted within 2 months of the sale month of the first customer invoice.

Example: First Customer Sale made in August

  1. Approved Nomination = to receive an August start date, submit the nomination no later than October 31st.
  2. Rejected with a reason code of Not New Business = Submitted nomination is November 1st or later

Product additions to an existing nomination are meant for smaller dollar items or a one-time sale.

If the new product will not exceed $10,000 in a 12 month period on its own for a nomination submitted on or after March 1, 2018 (or $5,000 for nominations submitted earlier), you may want to add it to an existing nomination for that customer.

If the new product is expected to exceed $10,000 in a 12 month period on its own for a nomination submitted on or after March 1, 2018 (or $5,000 for nominations submitted earlier), you may want to enter a new nomination to receive a full 12 month sales credit.

Each nomination is for a single customer, based on end user ship-to address.

First, be certain you are optimizing the chances your end user will show up in the search results – are you entering enough information? Are you entering too much?

Because the end user name may appear differently than you expect, try entering less than the entire name. You have to enter at least 3 letters – try entering just the first part of the end user’s name.

Enter the city and state OR the zip code. Do not enter both.

If you still can’t find your end user, complete the Help form and select the option "I can't find my End User." Please provide the end user name and full address as it is in the ship-to address on the invoice.

Our Pioneer Rewards help team will investigate to determine if the end user is populated on the website; they will provide guidance for finding the end user so that you can complete your nomination in the system.

If the end user is not populated on the website:

  • Until October 18, 2019, the Pioneer Rewards help team will manually add the end user to the search list. Once the end user has been added, they will let you know to submit the nomination in the my3Mrewards system. The nomination will need to be submitted by the October 31 deadline.
  • From October 19 to October 31, 2019, the Pioneer Rewards help team will provide a template spreadsheet for you to complete. You can provide the end user and product details in the spreadsheet and email the completed document to my3mrewards-help@mmm.com by end of day October 31, 2019.

Choose the one closest to the name and address on your invoice. If there are several that are nearly or exactly the same, the system should track properly regardless of which of these duplicate listings you select. Choose one, complete your nomination and get ready to start earning.

Enter the 3M ID instead of the UPC code for any make-to-order products.

Example:

  1. Three different sizes with the same 3M ID from one make-to-order product is still considered one product sale. The Distributor sales representative only needs to enter one nomination with the 3M ID, whether there are multiple sizes or not for that one customer. The sale of all sizes will be captured under that one 3M ID when the system matches it to the POS data.
  2. If an attempt is made to enter the different sizes on the nomination the system will see it as a duplicate and not accept it.

POS

Distributor must provide qualified Point of Sale (POS) data within requirements to participate in Pioneer Rewards. Your POS administrator will have the complete requirements.

POS data is provided by the distributor by the 10th of each month. Pioneer Rewards uses this file data for POS tracking on your nominations.

While 3M help team may ask for copies of invoices to assist in research, these invoices cannot be used for tracking. The distributor-provided POS must be complete and include all required fields of information needed for tracking.

If you are looking at sales related to the most recent POS processing month, please wait until the month after the POS is submitted to allow systems to fully process your Distributor’s POS.

For example, for August sales submitted in September, please check in October to determine if sales are complete and accurate for your nomination.

If sales are not accurate, complete the Help form and select the option for questions on your sales tracking. Please provide the nomination and provide the customer invoice number(s) for the missing sales. 3M will contact you and may request invoices to help in our research. These invoices cannot be used for tracking or adding sales ot a nomination. The distributor-provided POS must be complete and include all required fields of information needed for tracking. The invoices will be used to identify the reason for sales not tracking.

Upon discontinuation of this my3Mrewards site, communications will be sent via bCom and your registered email address. You may also contact my3mrewards-help@mmm.com for questions about this program.

Common POS Errors:

  1. The most common error is that the customer name and address on the nomination does not match what is transmitted in the POS data. In some cases, an invoice image will be requested which allows 3M to confirm the end-user information.
  2. Another reason why POS cannot be tracked properly is the UPC or 3M ID entered on the Pioneer Nomination does not match the information transmitted in the POS data.
  3. Another common reason for POS differences is that a nomination does not include the necessary customer account number(s) for tracking. Invoices can usually help us pinpoint this issue so we can add missing numbers to the nomination.

Yes, if there is a 12 month or more gap in POS data, a new nomination may be entered for that customer location and product. However, any sale within a 12 month period is considered sales history and will disqualify the nomination as new business. In addition, sale of 3M product to the end using customer within the past 12 months by any other 3M Distributor disqualifies that end using account or product as a new business for the nomination.

The product will be eligible and your test sales will be included in your sales tracking if they are within the two month submission period. If the test sale occurred more than 2 months prior to the nomination start month, the product will be eligible but the 12 month sales tracking period will not include the test sale. Nominations must be submitted within 2 months of the first customer invoice for the sale to be tracked.

Test sales will be included in your 12 month sales tracking if they are within the two month submission period. If the test sale occurred more than 2 months prior to the nomination start month, the 12 month sales tracking period will not include the test sale and tracking will begin with the month of first sale after the test sale. Nominations must be submitted within 2 months of the first customer invoice for the sale to be tracked.

There are a variety of reasons you may not see sales you expect to see reflected:

  • There is a processing lag between when POS are submitted and the results appear in your dashboard. Check the “As of” date shown on the Nomination page.
  • Sales were to a reseller (converter, distributor, wholesaler, etc.) and are not eligible for Pioneer Rewards.
  • Sales were to a federal government location and are not eligible for Pioneer Rewards.
  • Sales were to a location outside the United States and are not eligible for Pioneer Rewards.

If you are looking at sales related to the most recent POS processing month, please wait until the month after the POS is submitted to allows systems to fully process your Distributor’s POS.

For example, for August sales submitted in September, please check in October to determine if sales are complete and accurate for your nomination.

If you feel that the sales are misstated, complete the Help form and select the option for "My sales are not tracking correctly." This submission will trigger an investigation. Please be sure to include your nomination number and provide the customer invoice number(s) and product details (3M Material ID and/or UPC and expected sales) for products that are missing sales .

Upon discontinuation of this my3Mrewards site, communications will be sent via bCom and your registered email address. You may also contact my3mrewards-help@mmm.com for questions about this program.

In order to participate in Pioneer Rewards, the distributor must provide qualified Point of Sale (POS) data within requirements. These requirements have been communicated to your point of sale administrator starting in early 2017. If based on our review there was missing or incomplete data in your company's POS submission to 3M, you can work with your point of sale administrator to ensure the documented issue(s) is/are resolved in future POS submissions.

Your POS administrator will have the complete requirements. Often, issues arise in Pioneer Rewards tracking for the following:

• Is the data for the correct end user? Did your POS data include a physical address for your end user customer (not a P.O. box)?
• Did your distributor include the full 14-digit UPC or full 10- or 11-digit 3M ID (SKU)?
• Does POS data include the full customer / end user ship-to address including street address city, state and zip?

The 3M help team may have asked for copies of invoices to assist in research. These invoices cannot be used for tracking or adding sales to a nomination. The distributor-provided POS must be complete and include all required fields of information needed for tracking. If sales are found to be missing from the POS submission, your POS administrator can work with the 3M POS team to make the correction. 3M will require an addendum that includes ONLY the missing lines. The data can be resubmitted in the usual method that the distributor utilizes on a monthly basis (bCom or EDI).

Due to the missing or incomplete data, existing sales will not be able to track; once POS data meets submission requirements subsequent months' sales will be tracked.

For more information around your Point of Sale administrator please contact your local 3M Regional Distributor Leader.

Tracking

  • Provide the correct ship to account address and the correct UPC or 3M ID of all products submitted on the nomination. This information is used to match the products on the nomination to the POS data so that sales are tracked properly and the rep can be compensated fairly.
  • Periodically monitor the POS captured via the Pioneer Rewards Progress Reports on my3Mrewards.3m.com.
  • Report any disputes of reported sales through the Help page so that the issue can be investigated and resolved. Select the option for "My sales are not tracking correctly." Please provide the nomination number, along with customer invoice number(s) and product details (3M Material ID and/or UPC and expected sales) for products that are missing sales.


Upon discontinuation of this my3Mrewards site, you may also contact my3mrewards-help@mmm.com for questions about this program.

The nomination will remain in Pending status as long as there are any products on the nomination still in Pending status.

Even when the nomination is in Pending status, if there are Approved products on the nomination, sales will be tracked and rewards calculated and paid for those Approved products.

When there are no products in Pending status, then the nomination status should update to Approved or Rejected, as applicable.

To find nominations in a pending status, go to my3Mrewards.3m.com/ Nominations. Click on the status filter drop down menu to select all nominations in ‘pending’.

There are various reasons a nomination may get a POS Not Found rejection message:

  • 3M was not able to match the nomination to the POS data. The invoice was not included in the Distributor-submitted POS data;
    • Fill out the form on the Help page and select the option for questions about your sales tracking. Provide the nomination number and provide customer invoice number(s).
  • Customer name and address on the nomination does not match what is transmitted in the POS data.
    • Fill out the form on the Help page and select the option for questions about your sales tracking; please provide the nomination number and the missing sales details, including customer invoice number(s).
  • The UPC or 3M ID entered on the Pioneer Nomination does not match the information transmitted in the POS data
    • Fill out the form on the Help page and select the option for questions about your sales tracking; please provide the nomination number and the missing sales details, including customer invoice number(s).
  • The nomination was submitted outside the two month period allowed.
    • Example: First Customer Sale made in August, submitted nomination in November
      • Status will be a nomination rejected with reason code “POS Not Found”

For a Distributor sales representative to see DSR nominations, go to my3Mrewards.3m.com/ Nominations. Click on the status drop down filter to see nominations by status.

The distributor administrator or Premier certified specialist can see the full list of a Distributor’s Pioneer Rewards nominations. Choose the Admin option from the main menu, select Distributors on the left navigation and click the View/Edit button. Click the Nominations tab for a full list of nominations for the distributor.

To see nominations for a particular user, choose the Admin option from the main menu, select User on the left navigation. Search for the user and click the View/Edit button. Click the Nominations tab for a full list of nominations for the user.

To leave the Admin view and return to the main site, click the down arrow next to the avatar in the upper right corner. Select “Return to Site.”


Note: See below for definitions of nomination status, product status, and closed status

  • Pending New – nomination has been created and verifications need to be completed
  • Pending Sales Verification – pending verification of product in end user POS sales
  • Approved – end user & products have been verified
  • Rejected – reason codes:
    • Duplicate Nomination
    • Not New Business to 3M – either product has sales history in POS or the product was not nominated within the two month submission policy
    • End User is Federal Government location and not eligible
    • POS sales not found – either the customer location or the UPC nominated cannot be verified with POS
    • Nominated customer is a reseller and does not qualify – customer is a distributor, wholesaler, integrator, converter or other repackager and does not qualify for the program
    • Customer is located outside the United States

  • Pending New – nomination has been created and verifications need to be completed
  • Pending Sales Verification – verify product in end user POS sales
  • Approved – end user & products have been verified
  • Rejected – reason codes:
    • Duplicate Nomination
    • Not New Business to 3M – either product has sales history in POS or the product was not nominated within the two month submission policy
    • End User is Federal Government location and not eligible
    • POS sales not found – either the customer location or the UPC nominated cannot be verified with POS
    • Nominated customer is a reseller and does not qualify – customer is a distributor or converter and does not qualify for the program
    • Customer is located outside the United States

Payouts

Distributor sales representatives and certified specialists will receive quarterly payments throughout the active period of any nominations that exceed the $10,000 minimum sales threshold for nominations submitted on or after March 1, 2018 ($5,000 threshold for nominations submitted before this date).

Payout will be calculated based on sales in the Pioneer Rewards system at the end of the calendar quarter. Payments are processed quarterly in the month following quarter end and will typically be received 5 to 6 weeks after the calendar quarter end.

For nominations over the sales threshold, payout on any sales that accumulate in the system after a quarter end will be made in subsequent quarters.

Distributors will receive a quarterly check for all payouts owing at that time.

NOTE: If you receive an email or see a pop-up modal when you log in to the site that asks you to provide your SSN, please do so before the end of the calendar quarter to ensure you will be paid in the next quarterly payment. If your profile is incomplete and you have not provided your SSN (if required) by the last day of the quarter, your payment will not be processed until a future quarter when the necessary information has been provided.


Distributor sales representatives or certified specialists who leave Distributor employment before payout of any Pioneer Reward will forfeit their reward.

Distributor sales representatives and certified specialists will receive payment following the calendar quarter end for nominations with sales-to-that-date that exceed the minimum threshold of $10,000 for nominations submitted on or after March 1, 2018 (or a threshold of $5,000 for nominations submitted before this date).

For first-time payments, recipients will have a reloadable debit card mailed to the address you provided during registration. The card will be preloaded with your initial payments. Future quarterly payments will be loaded directly to your debit card. If you need to update your address to ensure we mail your first-payment debit card to the correct place, please click on your name in the upper right corner from any page within the Pioneer Rewards site. Enter your correct mailing address and click the Update Profile button at the bottom of the page.

Payout will be calculated based on sales in the Pioneer Rewards system at the end of the calendar quarter. Payments are processed quarterly in the month following calendar quarter end and will typically be received 5 to 6 weeks after the calendar quarter end.

Distributor sales representatives who leave Distributor employment before payout of any Pioneer Reward will forfeit their reward.

Yes. Pioneer Rewards payments may be considered wages, whether earned in points or cash; Distributor sales representatives will receive a 1099. Reward payments to Distributor sales representatives may be considered wages for purposes of unemployment, workers’ compensation, or other similar employer taxes. Distributor sales representative is responsible for payment of any such taxes (if applicable).

Yes. Pioneer Rewards payments may be considered wages, whether earned in points or cash; Distributor sales representatives will receive a 1099. Reward payments to Distributor sales representatives may be considered wages for purposes of unemployment, workers’ compensation, or other similar employer taxes. Distributor sales representative is responsible for payment of any such taxes (if applicable).

Payout will be calculated based on sales in the Pioneer Rewards system at the end of the calendar quarter. Payments are processed quarterly in the month following calendar quarter end and will typically be received 5 to 6 weeks after the calendar quarter end.

Distributors will receive a quarterly check for all payouts owing at that time.

Complete the Help form and select the option "My payout (timing, amount, payment history, etc.)." Please provide the nomination number. Or if the sales for the nomination are incorrect, select the option "My sales are not tracking correctly" from the Help form. Please provide the nomination number and the missing sales details, including customer invoice(s).

Upon discontinuation of this my3Mrewards site, you may contact my3Mrewards, you may contact my3mrewards-help@mmm.com for questions about this program.

NOTE: 3M reserves the right to reduce Pioneer payments or request repayment from a Distributor or Distributor sales representative should an audit uncover an inappropriate or erroneous payment.

Debit Cards

Once you achieve payout level, your reloadable debit card will be mailed to the address you provided during registration on the my3Mrewards.3m.com site. The debit card will be pre-loaded with your payout amount.

If you need to update your address to ensure we mail your first-payment debit card to the correct place, please click on your name in the upper right corner from any page within the Pioneer Rewards site. Enter your correct mailing address and click the Update Profile button at the bottom of the page.

No. The first time you earn a payout, your reloadable debit card will be mailed to the address you're provided during registration pre-loaded with your first payout. When you earn subsequent rewards on any nominations, the amounts will be added to your existing card after each calendar quarter.

Simply call the phone number on the sticker and follow the instructions.

To set your PIN, call 1-800-225-1115. In order to keep your card balance secure, you must
protect the confidentiality of your PIN. If you suspect that your PIN is no longer secure, contact your card’s Customer Service immediately by calling the number on the back of your card.

We advise against writing your PIN on your card or keeping a notation of your PIN with your card. You are responsible for the protection of your PIN and you will not be able to recover funds lost as a result of unauthorized use of your PIN.

The expiration date is printed on the front of your card. Like a credit card, your card will be replaced every few years. Your existing card balance will be transferred to your new card.

Visit the website listed on the back of your card and enter your login information. Click on
the “My Account” tab to view your complete transaction history, including payments and
spend activity. There is also an option to print your transaction details.

You can use your card to make purchases anywhere Mastercard® debit cards are accepted.

No. you cannot use your card to withdraw cash from an ATM, but you can use your card to make payments anyplace where Mastercard is accepted. See FAQs below regarding making purchases at various retail establishments.

You can use your card to make purchases at any merchant (online or in-store) that accepts Mastercard branded debit cards.

To complete a transaction, select “credit” to authorize your transaction with a signature. If the funds are available in your account, the purchase will be approved. Select “debit” to authorize your transaction by entering a PIN at the point of sale. However, this does not mean that you will be able to request cash back with the transaction.

To protect cardholders, we have disabled all cards at self-service, pay-at-the-pump gas stations. Please note that while you won’t be able to pay at the pump, you can still use your card at these locations by asking the attendant inside the gas station to process your card. Ask the attendant to swipe the card after you have filled up to ensure a successful transaction.

In order to complete a transaction online, just follow these simple steps: (1) Select the items you wish to purchase, (2) Proceed to “check out,” (3) Select Mastercard as your payment option, depending on your card type, (4) Enter your 16-digit card number and the 3-digit Security Code (if required, the Security Code (or CVV code) can be found on the back of the card and it is the last three digits printed in the signature panel), and your expiration date, (5) Enter the billing address associated with your card. That’s it. The merchant will process your transaction.

If your purchase amount is greater than the available balance on your card, and you will need to perform a split transaction. Tell the cashier that you’d like to use two forms of payment to complete your purchase. Use your card as the first form of payment and tell the cashier the exact amount authorize on this portion of the transaction. The difference will need to be made up using another form of payment. Please note, this function is not available at all merchants.

You can only split a payment if the online merchant permits “split” payments. Please note, most online stores only accept one credit or debit card for per transaction. Your card is processed like all Mastercard cards, which will likely prevent you from entering more than one card number to complete a transaction.

In this case, your purchase will be declined, unless you have arranged to perform a split payment.

It is common practice for certain online merchants to not immediately charge customers for the full amount of a purchase. Many will “authorize” (temporarily deduct) $1 from your balance for verification purposes. This affects all standard credit and debit card users. In most cases, merchants that operate in this manner will debit your balance for the full amount of the purchase and return the “authorized” $1 to your balance. The merchant may take up to 30 days to return these funds to your balance.

In the unlikely event that your transaction is declined by an online store, please make sure that you have done the following:

  • Verified that the merchant accepts Mastercard debit cards
  • Selected “credit card” as the payment method
  • Selected “Mastercard”
  • Correctly entered your 16-digit card number
  • Correctly entered your Security Code (if applicable)
  • Correctly entered your expiration date
  • Correctly entered your name (as it appears on your card)
  • Correctly entered your billing address (same address provided for your account)
  • The purchase amount is not more than your available balance

If these tips do not resolve your issue, please contact Customer Service by calling the number provided on the back of your card.

Report a lost or stolen card immediately by calling Customer Service. The Customer Service number is listed on the back of your card. If reported in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.

Contact customer service using one of these methods:

  • login.wirecard.com
  • email help.na@wirecard.com or
  • call 866.326.8689

to notify the issuing bank of the lost or stolen card and request a replacement. There may be a replacement fee assessed when a cardholder calls in to replace a damaged, lost or stolen card; the fee will be deducted from the cardholder’s balance and the remaining funds sent on the new replacement card.

Find out your balance online, by calling customer service, or by text:

  • www.prepaid.wirecard.com
  • 866.326.8689
  • Text BAL to 445544

The word debit is on the front of the card because there is no “credit” extended to you as the cardholder. However, you may choose either debit or credit at the point of sale to complete a transaction. Check the materials included with your card package to determine if you are able to request cash back through the PIN debit feature.

A credit card gives you a line of credit in advance of receiving funds that you must pay back. Your debit card comes pre-loaded. You can spend the funds as you see fit, but you can’t spend more than your current available card balance.

You can transfer funds to a checking account. Go to the website for information on financial services available, including mobile payments, bill pay, and transfers.

  • login.wirecard.com
  • 866.326.8689

Your account may be subject to a monthly “Account Maintenance Fee” if it is inactive. An inactive account is defined as an account that meets all three of the following criteria: (1) Your account has been open for at least six or twelve months (refer to the Disclosures
and Fees page of the Cardholder Agreement for specific timing); and (2) You have not received a payment; and (3) You have not made a transaction in a 90 day period. The account maintenance fee will not take your account negative; it will only be assessed if there is a balance on the card.

If you need to update your mailing address, please update your information by clicking on the Profile link at the top of the cardholder website. If you need assistance updating your account information, please contact Customer Service by calling the number on the back of your card.

If you wish to cancel your card account, please contact Customer Service by calling the number listed on the back of your card.

All transactions take place on a secure server and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy and Security Policies.

No. Wirecard will not divulge personal information to any third party without your authorization. Please read our Privacy and Security Policies for more details. If a partner of Wirecard provides your card, it may be necessary for Wirecard and the partner to transfer your personal data between one another to setup and maintain your profile. Please contact the partner providing the card for more details.

Social Security Number

When your rewards exceed $600, 3M must report the income to the Internal Revenue Service (IRS). When your payment brings your year-to-date total above the minimum IRS amount, we will collect your social security number in encrypted format. Once the 1099 reporting for a calendar year is complete, we will delete your SSN. We will re-collect the information in subsequent years only if your payments exceed IRS reporting minimums.

For data security, 3M deletes your social security number after 1099s have been processed. As such, when your current calendar year payment exceeds the IRS reporting level of $600, we will need to re-collect your SSN before your payment can be issued.

If you receive an email or see a pop-up modal when you log in to the site that asks you to provide your SSN, please do so before the end of the calendar quarter to ensure you will be paid in the next quarterly payment. If your profile is incomplete and you have not provided your SSN by the last day of the quarter, your payment will not be processed until a future quarter when the necessary information has been provided.

To protect your data, we will not retain your social security number (SSN) beyond the current calendar reporting year. Once the IRS 1099 reporting is complete, we will delete your SSN.

We do not need your SSN until your payout for a calendar year exceeds the Internal Revenue Service minimum reporting amount. If you earn an award that makes your total greater than $600, we will collect your SSN for that reporting year in encrypted format.

If you receive an email or see a pop-up modal when you log in to the site that asks you to provide your SSN, please do so before the end of the calendar quarter to ensure you will be paid in the next quarterly payment. If your profile is incomplete and you have not provided your SSN by the last day of the quarter, your payment will not be processed until a future quarter when the necessary information has been provided.

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